🌸 Return, Exchange & Cancellation Policy
📞 How to request a return or exchange?
All return or exchange requests must be made through our Customer Service Center.
You can find our contact information in the footer of the website or on the Contact Us page.
It is essential to follow the instructions provided by our team to ensure the process is handled efficiently and securely.

⏳ What is the time frame?
You have up to 7 (seven) calendar days from the date of delivery to request a return, exchange, or cancellation of your purchase.

📦 What are the return conditions?
To be accepted, the product must be returned:

✔️ In its original packaging, with seals intact
✔️ Unworn and undamaged
✔️ With all accessories and gifts included
✔️ In perfect box condition, without damage or signs of use

❗ Items that do not meet these criteria may be refused and sent back to the customer.

🚚 Who covers the return shipping?
Return shipping costs are the customer’s responsibility.
Nyettra Semi-jewels does not cover shipping or reshipping costs in cases of regret or cancellation.

💳 How do refunds work?
Once your return is approved, you will receive store credit for the item(s) returned, excluding shipping, handling, insurance, and payment processing fees, where applicable.

⚠️ Important Notice
Nyettra is not responsible for loss or damage during the return shipment.
We recommend using tracked shipping and secure packaging for your return.

💬 Still have questions?
Feel free to reach out to our team via the Contact Us page — we’re here to help and make your experience with us even more special!